Privacy Policy
Last updated: August 2026
1. Introduction
Mr Vilchez Science provides science tuition, educational resources, interactive tools and school consultancy. This policy explains how personal data is handled when you use the website, create an account, make an enquiry, book or purchase services, or contact us.
2. The data we collect
Depending on how you use the service, we may collect:
- Identity data: name, account details, and basic profile information provided during registration or sign-in.
- Contact data: email address, phone number and school or organisation details where relevant.
- Education and enquiry data: year group, subject, exam board, general learning needs, availability and messages submitted through enquiry forms.
- Booking and purchase data: booked sessions, purchased credits, payment status and related account records.
- Technical and usage data: browser, device, access logs, authentication activity and use of platform resources.
Public enquiry forms should not be used to submit confidential or identifiable pupil information. Schools should use appropriate internal safeguarding and data-protection processes before sharing any pupil-related context.
3. How we use personal data
- To respond to tuition, platform, EdTech and school consultancy enquiries.
- To create and manage user accounts, bookings, student dashboards and purchased access.
- To provide educational resources, simulations, tuition and related support.
- To send service emails such as verification, booking, payment and enquiry messages.
- To administer, secure, maintain and improve the website and platform.
4. Third-party services
Authentication: if you sign in with a third-party provider such as Google, we receive only the profile information needed to authenticate you, such as name and email address. We do not receive your Google password.
Payments: online purchases are handled by Stripe. Payment-card details are processed by Stripe and are not stored directly by Mr Vilchez Science.
Email: service and enquiry emails may be sent through the configured email provider for the platform.
5. Data security and retention
We use appropriate technical and organisational measures to protect personal data and restrict access to those with a legitimate need. Personal data is kept only for as long as reasonably necessary for the purpose collected, including legal, accounting, safeguarding, tax or service-record requirements where applicable.
6. Your legal rights
Subject to applicable data-protection law, you may have rights to:
- Request access to your personal data.
- Request correction of inaccurate personal data.
- Request erasure of personal data where appropriate.
- Object to or request restriction of certain processing.
- Request transfer of your personal data where applicable.
7. Contact
For privacy questions or requests, please contact Mr Vilchez Science through the website enquiry route or by replying to a service email you have received from the platform.